- Products will be processed once the 1-hour cancellation window closes.
- Delivery is usually within 4-5 working days, subject to courier company norms. In some cases, delivery may take from 7-10 days depending on the delivery location and accessibility.
- We are not responsible if the package remains undelivered after sharing the OTP with the delivery person without receiving the parcel in hand.
- If you find any product is missing from your order list please reach out to our support team with an unpacking video within 24 hours of delivery.
- Orders placed over the weekend and public holidays will be processed on the following workday.
- Large product orders may be shipped in multiple packages, which might be delivered at different times. Please check your order tracking page for details.
- Shipping costs are non-refundable. You will be responsible for paying the shipping costs for returning your item.
- Products cannot be cancelled once they have been shipped.
- All products ordered in one cart will be shipped to one shipping address. If you need the products delivered to more than one shipping address, place your orders separately with different addresses.
- Delivery time is subject to factors beyond our control, including unexpected travel delays from our courier partners and transporters due to weather conditions and strikes. We will keep you informed of the status of your order, including any delays.
- All our products are packed in secure, tamper-proof packaging. If you find that the package is tampered with, please do not accept delivery of the same from the carrier. If the customer accepts delivery, it will be deemed that the product arrived in a tamper-proof condition, and we will be unable to fulfil any exchange or refund request.
- We do not encourage a change in the delivery address once the order is dispatched. It is the responsibility of the customer to enter the proper details of the address to successfully deliver the order. Kai Valayal is not responsible if a wrong address input leads to the non-delivery of the order.
- Please be advised that the order may go undelivered in case of a delivery attempt failure at the customer’s end.
- In case the order is returned to our facility due to non-delivery issues at the customer’s end, any extra freight charges will be charged to the customer.
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